Under promise, over deliver
Complaining
Crowdsourced problem-solving
Principles
Ideas and idioms that help us improve
intentions
“He means well”
metrics
Optimize your life.
invisible culture
The unwritten rules of social conduct.
kind of
“It’s like, kind of cool”
decisions
Make fewer and better decisions.
patience
Good things come to those who wait.
ARYEH CARNI 